If the questions below did not provide you with the necessary assistance, please contact customer service:​ INFO@PETROLIST.CO

I just placed an order, can I cancel it?

Unfortunately, we are unable to cancel an order once it has been submitted. No exchanges. If the purchased item is the incorrect size you need to repurchase the correct size and we will refund your incorrect order. Please email​ ​INFO@PETROLIST.CO​ w​ithin 30 min of your update to process your refund properly.

I didn’t receive a confirmation email, did my order go through?

Order confirmations are received immediately after your order is complete. If you do not receive a confirmation and your card has been charged please email ​INFO@PETROLIST.CO​ Make sure to save your order number for your records.

I emailed customer service, how long will it take them to respond?

Our representatives are available Monday-Friday, please allow 1 business days for a response to be received.

Which countries do you ship to?

Petrolist ships globally.

By using our website you agree to our terms of use. We may alter these terms without notice. Please check these regularly, since we reserve the right to correct any errors at any time.

Return Policy

All sales final. No returns. In case of damaged or missing merchandise, we are able to offer either a full refund or exchange for the item in question within two weeks of customer receipt date and depending upon availability.

We cannot guarantee that purchased items will remain in stock. To acquire a refund or exchange, we require a receipt and visual proof of damage. In case of damaged merchandise, please do not send your purchase back to the manufacturer. For all requests, please contact customer service at INFO@PETROLIST.CO with your order number.

Once proof of missing or damaged merchandise is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a reasonable period.

Privacy

PETROLIST respects the privacy of its customers. Customer information will never be shared with third parties or outside individuals.

Currently, PETROLIST ships globally but does not ship to PO boxes. Please note that taxes/duties/VAT are not included in International shipping costs and will be additionally added to the cost of each order. Please allow 1-2 days for Indonesia and an 7-10 days for International. Tracking information will be provided upon dispatch, but may also be retrieved by sending a request along with your order number to info@petrolist.co

Petrolist does not take responsibility for any customs fees for international orders and these charges. The customs charges are the responsibility of the customer.